Chris Connolly of Genesys: 75% of Consumers Say Humans Still Provide Most Effective Customer Service; 1 in 8 Hate Chatbots

Genesys, a leader in omnichannel customer experience and contact center solutions, recently published their Consumer Insights Survey including responses from one thousand US adults. There are a bunch of interesting numbers coming out of the survey, including: 41% of respondents willing to pay up to 10% more for a better … Read entire story.

Source: Small Business Trends